Packages will either be sent via Royal Mail or with a courier. All packages, with the exception of sample orders will require a signature on delivery.
UK incl. NI (1-2 days)
- Orders Under £75: £4.50 Delivery
- Orders Above £75: Free Delivery
- Samples: Free Delivery
Europe (2-4 Days)
- Orders Under £40: £9.95 Delivery
- Orders Above £40: £18.95 Delivery
- Samples: Free Delivery
Non-European (3-7 days)
- Orders Under £40: £13.90 Delivery
- Orders Above £40: £44.95 Delivery
- Samples: £4.50
Customs Note: When shipping outside of the European Economic Area (EEA), any taxes or charges that are due as a result of getting packages though Customs in the destination country are the responsibility of the customer.
Returns & Refunds Policy
When it comes to returns, there are two types of products that are available to purchase from Sarah Wants. These are off the shelf products without any customisation and bespoke or personalised products which have been customised for the customer. Please see the appropriate section below
All requests to cancel or return an order should be made as soon as possible by sending an email with “CANCELLATION” as the subject title to: firstname.lastname@example.org
Off The Shelf Products…
For un-customised, straight off the shelf products, if you are unhappy with your product in any way, you have the right to cancel an order within 14 days from the point you receive the product, or if sent in multiple deliveries, the point you receive the final delivery. Please return the product to us in its original packaging and a full refund will be issued to the original payment method within 14 days. If the products are faulty or damaged then we will cover the cost of return shipping to us.
Bespoke or Personalised Products…
Products that have been customised in any way (such as the personalised products that make up the bulk of the offering on this website) and fully bespoke purchases are exempt from the policy above. In these circumstances the following cancellation terms apply:
- If you cancel prior to accepting your artwork proofs (pre-print) then a refund of 50% of the original value of the order or part of the order being cancelled will be refunded
- If you cancel your order after accepting your artwork proofs then your order will have already gone to print. At this stage no refunds will be given.
If you have any further questions about cancelling your order or the returns and refund process, please get in touch