Please read all of the below and make sure everything is clear as by completing your order online you are agreeing to all of the terms and conditions listed here. If there is anything you are unsure of, then please do ask.
Due to the process of digital printing and the way inks are mixed there can be slight variations in colour, particularly if stationery is printed at different times. Of course it will only be very slight but when put next to each other, one may appear slightly lighter/darker or a different tone. This is normal and not a printing mistake and I bet you won’t even notice.
Wording Details & Deadlines…
Once an order is placed, I will be in touch via email within 1 working day to request the relevant wording copy I need to create your stationery. Your order cannot progress any further, until I have this. So if you want to place an order, but do not yet have your wording finalised then it will have to be put on hold until you are ready.
With day stationery orders, I will need your final wording copy by a certain date, so I have enough time to turn the stationery around before your wedding day. Once the order is placed I will be in touch within 1 working day to request what I need and give you an absolute latest deadline for when I need it by. If this deadline passes and I still haven’t received what I need, then I will not be able to fulfil your order on time and it will be refunded minus a 10% admin fee.
If you know you are unable to make your deadline beforehand, then do ‘get in touch’ as there may still be something I can do.
Postage & Packaging…
Please see detailed postage prices ‘here’. Once your stationery has arrived back from the printers I will carefully package it all up and be in touch to let you know it is on its way and when to expect it. Each parcel is precious and will be sent via a tracked service with a courier or Royal Mail and will need a signature on delivery (except samples). Please make sure you give me a delivery address that is safe and secure, where you (or someone you trust) can sign for your parcel during working hours. So, if you know you are not going to be in, then you could have your stationery delivered to a family member, friend or a work address.
Once you have sent me your wording copy, I will then have everything I need to create your stationery. I will create each piece with exactly the information you provide me with and in the font you have chosen; I will email you a digital PDF proof of your design to approve before going to print. I am always particular about my work and check it before sending a proof but I am only human and mistakes could happen! If any amendments are needed, just reply to my email detailing the changes and I can amend and email back an updated proof for you. Before you approve a proof please check EVERYTHING. This is crucial as what is confirmed by you, is what will go to print. Once you have approved the proofs there is no going back. If a mistake is spotted after this point; and you want the stationery reprinted, then you will incur the cost of an Edit & Reprint Fee of 50% of the original price paid. You must make sure you have permission to use the wording for all hymns, readings, poems etc.
If you would like a bespoke design, then we will discuss your requirements beforehand and I will need to have as much information/images from you about the style of your day, such as venue, flowers, colours etc. and anything significant that you would like as part of the design. I will then quote you a design fee for the work and once the design fee is paid and I have all the relevant details I need; I will then send you a digital PDF of your design, after this, 2 other sets of amendments can be made if necessary. Further amendments will be quoted and charged for. If you would like a printed sample copy of the design, this is possible but will take an extra 14 days to arrive from the printers. Please allow up to 28 days for the bespoke design process in addition to the time required for the standard process detailed above.
All paper goods, samples and digital files remain the property of Sarah Wants Ltd and must not be scanned, copied or manipulated for any other purpose apart from their intended use. Through the bespoke design process I retain ownership of the design and in the future I may use something similar in my product offering for others to choose from. My website address and/or branding will discreetly appear on Save the Dates, Invitations, Order of Service and Thank you cards. This is to protect my intellectual property and prove that I own the original design in the event that someone should copy my work.
I use luxury rustic 320gsm card that has a beautiful textured finish. If for whatever reason I cannot print the stationery on this card stock, then it will be substituted with a card closely matching the weight, quality and finish of the original.
EXCEPT FOR: Table plans, which are printed on matt 180gsm thick paper and can be upgraded to 5mm thick PVC weatherproof board which has a matt silky finish.
Envelopes are included with all invitations and thank you cards as standard. Also as an upgrade to Save the Dates and RSVP cards. They are 100% recycled, rustic brown envelopes with a gummed seal to match the style of the stationery. Envelope labels can be added to any envelope. These are matt and are blank for you to handwrite or there is the the option to have addresses printed.
All orders are to be paid in full using a credit & debit card on the website. Payments via Bank Transfer or Cheque may be accepted on request. Paypal or any other payment methods are not accepted. Credit/Debit card processing is handled securely via the checkout by Stripe. We do not retain any part of your payment card information.
From time to time I may use photographs of stationery on social media. I will always obscure personal details such as, but not limited to, full names, addresses, email or phone numbers. If you would rather I didn’t share photos of the stationery designed for you, then please let me know.
Returns & Refunds Policy
When it comes to returns, there are two types of products that are available to purchase from Sarah Wants. These are off the shelf products without any customisation and bespoke or personalised products which have been customised for the customer. Please see the appropriate section below
All requests to cancel or return an order should be made as soon as possible by sending an email with "CANCELLATION" as the subject title to: [email protected]
Off The Shelf Products...
For un-customised, straight off the shelf products, if you are unhappy with your product in any way, you have the right to cancel an order within 14 days from the point you receive the product, or if sent in multiple deliveries, the point you receive the final delivery. Please return the product to us in its original packaging and a full refund will be issued to the original payment method within 14 days. If the products are faulty or damaged then we will cover the cost of return shipping to us.
Bespoke or Personalised Products...
Products that have been customised in any way (such as the personalised products that make up the bulk of the offering on this website) and fully bespoke purchases are exempt from the policy above. In these circumstances the following cancellation terms apply:
- If you cancel prior to accepting your artwork proofs (pre-print) then a refund of 50% of the original value of the order or part of the order being cancelled will be refunded
- If you cancel your order after accepting your artwork proofs then your order will have already gone to print. At this stage no refunds will be given.
If you have any further questions about cancelling your order or the returns and refund process, please get in touch
Last updated: 10th May 2018